PAYMENT & DELIVERY

DELIVERY INFORMATION

Please note, due to the current Covid-19 situation, deliveries may be subject to delays.

We work with suppliers in the UK and United States for our broad selection of products so you can except split deliveries if you are ordering a mug and hoody as an example. We try our best to ensure UK customers are receiving goods from UK suppliers but in some instances due to availability we will utilise our U.S suppliers to fulfil orders quickly. 

UK

Standard Delivery - £4 - £25 depending on products ordered

Delivery Estimate - 5 - 7 Working Days

EUROPE

Standard Delivery - £7 - £25 depending on products ordered

Delivery Estimate - 5 - 7 Working Days

UNITED STATES

Standard Delivery - £5 - £10 depending on products ordered

Delivery Estimate - 3 - 5 Working Days

CANADA

Standard Delivery - £10 - £20 depending on products ordered

Delivery Estimate - 3 - 5 Working Days

AUSTRALIA & NEW ZEALAND

Standard Delivery - £10 - £28 depending on products ordered

Delivery Estimate - 7 - 10 Working Days

Good To Know For International Customers

Outside of the United Kingdom, we ship to a wide range of countries, using DHL. This is a fully tracked service and a signature is required to receive your order. Please note that our dispatch time for in-stock items is 4 to 5 working days. Some destinations may incur a remote postage cost even if the order is over the stated free delivery threshold. If an additional charge is applicable it will be clearly shown in the checkout before placing your order. 

ONLINE PAYMENTS

UK Payment

We accept credit card payments using Wix Payments, an industry-leading payment solution so transactions are 100% secure. If you have a Sandbach Animal Rescue account, we store your credit card number for a faster checkout experience, you only have to enter your 3 (or 4 digits) security number upon checkout.

If you have paid using a credit or debit card, payment will be authorised when you submit your order, but we take the funds from your card on order receipt. If your payment is close to expiring (30-days), we may settle the payment in advance of dispatching your order. This means we don't have to request payment again from you. This does not affect your right to a refund/cancellation.

We accept cards from the following companies:

Visa, MasterCard, Maestro, Visa Electron & American Express

We accept Paypal, a secure and easy method to pay for your goods. If you use this method of payment, your Paypal account will be debited upon placing your order with us. Please note we do not accept Paypal Cheque payments.

International Payments

A small selection of the additional local payment methods we also offer:

Diners Club, JCB, Carte Bancaire, Union Pay & Discover

MY ORDER HASN'T ARRIVED - WHAT SHOULD I DO?

Did you know?

You'll receive an email or text when your order is on its way and you'll be able to track your order. If you haven't heard from us within the delivery time on your order confirmation email, please contact us and have your order reference number ready.

UK Deliveries

Step 1: Firstly, check to see if you have received an email from us, confirming that your order has been sent.

If your order has been sent via Royal Mail

This applies to most smaller packages that can usually fit through your letterbox and any order value under £50. Royal Mail’s procedure for lost items and incorrect deliveries are that we must wait 2 weeks before registering an item as lost. If your package goes missing and you would like us to send you a replacement within this 2-week period, we hope you understand that to prevent fraud, we will need to charge you for your item(s) again. If your package is subsequently officially declared as lost by Royal Mail, we will, of course, refund you for all lost item(s).

Step 2: If you haven’t received an email confirming your order, then please email us and one of our customer care team will be able to help you. 

International Deliveries

Please check to see if you have received an email from us, confirming that your order has been sent. If you have received an email, please check the status of the order by clicking the tracking link.

TAX CHARGES

All prices on our website are shown inclusive of VAT at the current rate (where appropriate, some items like children's clothing zero-rated). Customers ordering from outside the EU are able to purchase goods free of tax.

ONLINE SECURITY

All transactions made on www.sandbachanimalrescueshop.co.uk are made on our secure server. This is housed at our hosting company's offices behind a firewall for both electronic and physical security. All traffic to and from you (the user) is encrypted and is extremely unlikely to be decrypted by a third party. When operating in a secure mode, a browser will display the URL (web address) beginning "https" (the "s" stands for secure) rather than the standard "http" as well as showing some form of security symbol such as a padlock.

PRIVACY

Visit our Privacy Statement policy for details.

 

 

TERMS AND CONDITIONS

Visit our Terms and Conditions page for details. 

 

 

PRICING STATEMENT

Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. Sandbach Animal Rescue Society reserves the right to alter prices and specifications without further notice.

Occasionally, an error may occur and goods may be incorrectly priced in which case we will not be obliged to supply the goods at the incorrect price or at all. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

We reserve the right to cancel an order up to the point of delivery.

 

 

OUT OF STOCK ITEMS

If at the time of ordering any items are out of stock we will advise you, via email of any shortfall and provide a revised despatch date. We will despatch the in-stock items by the next working day at the latest.

 

RIGHT TO CANCEL

The Consumer Contracts Regulations 2013 which came into force on 13 June 2014 provide statutory backing for the good business practices which Sandbach Animal Rescue Society already observe. The regulations allow a consumer to return any products (with the exception of personalised orders) ordered by internet from Sandbach Animal Rescue Society within 14 working days (starting the day after delivery) for a full refund.

Please see our returns policy for guidance on method and costs of return.