PRIVACY & COOKIE POLICY

This privacy policy sets out how Sandbach Animal Rescue will store and use information relating to you. Sandbach Animal Rescue Shop is a trading name of Sandbach Animal Rescue Society.
This privacy policy sets out how Sandbach Animal Rescue Shop, the data controller will store and use information relating to you. Whether you are shopping with us, browsing one of our websites, we want you to know that we are fully committed to protecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.
If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at richard.sandbachanimalrescue@gmail.com.

 

HOW WE USE YOUR INFORMATION
When you shop with us, you’ll need to provide consent for us to process your information so that we can fulfil your order. This consent is our legal basis for processing.

TYPE OF INFORMATION & HOW WE USE IT
Name and contact details

  • To deliver your orders

  • To send you service information relating to your orders

  • At your request, to let you know when an item is back in stock

  • To send you marketing emails (only if you've opted-in)

Payment details

  • For fraud prevention

  • To take payment and give refunds where necessary

  • For fraud prevention

Once you have placed an order with us, we’ll keep hold of the following information:
TYPE OF INFORMATION & HOW WE USE IT
Your purchase history, browsing history and saved items

  • To fulfil your orders, provide customer service and handle returns

  • To find out what you like, and send you relevant marketing emails (only if you've opted-in)

  • To deliver you adverts elsewhere online

Your contact history with us

  • To provide you with customer service and support


You also have the option of providing the following further information:

TYPE OF INFORMATION & HOW WE USE IT
Your gender, date of birth and interests - To find out what you like, and send you relevant marketing emails (only if you've opted-in)
Your preferred country - So that we can send you products and offers that are available in your country (only if you've opted-in)
Competition entries - To acknowledge receipt of your entry, and notify you of results

When you use our website, we will also collect the following information:
Your device IP address - To set your default options such as currency and language
To protect our website from fraud or malicious software

The type of device you are using to access our website - To improve your shopping experience by displaying our website in the best way for your device

 


EMAIL MARKETING
If you choose not to opt-out of receiving marketing emails from us, we’ll send you a few emails each week keeping you up-to-date with news of our latest products, offers and local events.

In order to receive emails from us, you only need to provide us with your email address. To help you get the most out of our emails, you have the option of telling us a bit more about yourself. By letting us know details like your age, gender and interests, we are able to send you more relevant email content. You are not obliged to do this, and you can update your preferences within your customer account at any time.

If you’ve bought from us, we may use this information to send you emails about similar products that may be of interest to you. Some emails that we send will be based on actions that you take on our website/app, for example buying or viewing a specific product. We do this to enhance your shopping experience, and to help you find products which we think may be useful to you. Rest assured, opting-out will never prevent you from receiving a service from us.

You can opt-out of receiving marketing emails from us at any time by:


Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails

  • Updating your email preferences within your customer account

  • Contacting our customer care team

If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.

 


REVIEWS
To help provide our customers with a fair and transparent shopping experience, we have partnered with Trustpilot. Following a purchase, we will securely transfer your email address to these companies who will then use this information only for the purposes of inviting you to leave a review.


Trustpilot
Within 24 hours of placing your order, you’ll receive an email from us via Trustpilot inviting you to leave a review of your shopping experience. To leave a review you’ll need to create an account on Trustpilot. To edit or remove a review you have written, you will need to contact Trustpilot directly.

ONLINE ADVERTISING

Like many other online retailers, we use a range of digital advertising networks and technologies to display targeted adverts to our customers on other websites. The adverts you see will be based on information that we hold about you, for example:

  • Your purchase history

  • Products you have viewed

  • Your interests, as set by you

We use various industry-standard targeting tools to ensure our advertising is relevant, these can include:

  • Browsing behaviour collected by tracking pixels on our digital platforms

  • An encrypted identifier that can help match adverts to you on advertising platforms. These identifiers are often referred to as a Hashed ID and allow us to advertise to people who have identified themselves to us in the past, for example when an email address has been shared with us

By visiting our website/app and consenting to our use of cookies (see below), or by shopping with us and consenting to our terms and conditions and privacy policy, you are agreeing to be served browsing-based advertising, based on data we hold about you.

 

COOKIES

A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website and will store some information about your preferences or past actions.

We use cookies to improve your shopping experience by doing things like:

  • Keeping your chosen products in your basket

  • Remembering products that you’ve saved to your wish list

  • Sending you email reminders about products you’ve viewed or left behind (only if you’ve opted-in to receive email marketing from us)

  • Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily

When you first land on our website, we’ll show you a message to let you know that we use cookies and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.

RETAINING YOUR INFORMATION
We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with fast, efficient service, from checkout to delivery, each and every time you shop with us.
We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.


YOUR RIGHTS
When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information

  • The right to access any information we hold about you

  • The right to correct any inaccurate information that we hold about you

  • The right to request that we delete information that we hold about you

  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy

  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way

  • The right to object to, and opt-out of our email marketing at any time

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us.

 


CHANGES TO OUR PRIVACY POLICY
From time to time, we may update our privacy policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy but rest assured that If any significant changes are made, we will let you know.

If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to contact us.

 


HOW TO CONTACT US
We welcome all feedback, good or bad. If you:

  • Have any questions about how we collect and use your information

  • Would like a copy of the information we hold about you

  • Would like to update or remove any of the information we hold for you

  • Would like to exercise any of your rights explained above

You can either email us at richard.sandbachanimalrescue@gmail.com or write to us at


Sandbach Animal Rescue Society
1 Zan Drive
Sandbach

Cheshire

United Kingdom
CW11 4QQ

This privacy policy was last updated on 9th May 2021.